Shipping and Returns
Processing & shipping:
Your jewelry is either made from start to finish in our home studio or already curated and packed up ready to be shipped. If your jewelry involves casting, setting, custom options, large quantities it may take your order longer than normal to be completed before being shipped.
We are located in Dallas, Tx and the weather here is always extreme in either direction which can affect the processing time for each piece and we may have to add 3-5 business days to your order before being shipped, we will notify you in this case.
If your order is urgent, please contact us first to see if your order can be prioritized.
All orders are shipped within 3-5 business days and are shipped out Monday - Friday (depending on what your order contains it could be either of these days) If longer processing time is need you will receive an email.
Our work days and hours are Monday - Friday we do not work/ship on the weekends.
Returns:
30 day return window from delivery
If you made an account you can log into it and start your own self serve return, using the link below.
https://shopify.com/1355382835/account
If you did not make an account please contact us through the contact us page, please do not ship back with notifying us first. Be sure your return package can be tracked and has adequate insurance. We are not responsible for any packages that are lost or stolen, all claims for lost or stolen packages can be handled by the sender directly with the carrier.
Sender is responsible for all return shipping fees.